Warranty Audits

Warranty Audits are used by car manufacturers to verify the costs of repairs, replacement cars and spare parts incurred from the dealer/after-sales service network. Any evidence of fraud (including overpayments, misuse of spare parts or invalid invoicing) is reported directly to our customer. During an audit, an SGS auditor monitors the repair work.

Optimizing Audit Effectiveness

To be able to optimize the effectiveness of the Warranty Audits, SGS auditors have extensive expertise and experience in the automotive industry and are very familiar with the processes and procedures you utilize in your business. Our auditors also use information from your previous audits and warranty claims to identify problem areas. Based on this information, our auditors can assist you in targeting special cases of dealers with above average warranty claims and in initiating the necessary investigations.

Warranty Audits enable a thorough search for excessively high costs during the warranty period. This includes:

• Identification of Dealers Based on Key Performance Indicators (KPI)
• Preliminary Analysis of the Service Provided to Customer
• Identification of Claims to Be Investigated
• Audit Planning
• On-Site Evaluation of Procedures and Technical Aspects
• Analysis of the Correctness of the Claim vs The Standard Repair File
• Explanation of Inconsistencies/Discrepancies
• Reporting
• Monitoring of Improvements

Making the Most of Warranty Audits

SGS Warranty Audits help car manufacturers to reduce and control warranty claim costs and effectively deter fraudulent attempts. By establishing Warranty Audits within your company network, you send out a clear signal to all involved parties that all warranty service activities are being strictly controlled. In addition, they also provide you with evidence for resolving disagreements with dealers or after-sales service companies who may have exploited your warranty system. This helps to improve the accuracy of future invoices and to increase the confidence level and respect between you and your dealer network.